#Hermes pillow plus#
The following items are excluded from our goodwill returns policy:įace coverings, Beauty products*, bra accessories*, duvets*, earrings*, flowers, food, food gifts, Food to Order, fruit baskets, furniture, gift cards, hampers, made-to-measure and personalised items, mattress protectors*, pillows*, plants, single-use carrier bags, swimwear*, toiletries*, wine, non-M&S branded toys and gifts*, non-M&S branded luggage plus kitchen electrical goods and any products with a seal, where the seal is broken. Unfortunately final clearance sale items purchased in store cannot be returned. This is in addition to your statutory rights Our refund and exchange policy for sale items purchased in store may differ and this will be made clear to you at the time of purchase.įor final clearance sale items purchased online, we’ll be happy to offer a refund or an exchange (store returns only) within 14 days of receiving them. As you will not receive a paper copy of your order summary in your order, we advise you print this off to make your return or show this on your mobile device.įor items purchased in our sale, we'll be happy to either refund or exchange (store returns only) an item if you change your mind within 14 days of receipt. You can access your order summary via your order confirmation or ready to collect emails, you can also access via your M&S account. Our ‘goodwill’ refund or exchange policy is offered on clothing and homeware when goods are returned with a valid order summary. Our "goodwill" refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation. Click here to find out more about our commitments to sustainability and the achievements we are proud to have made so far. If we notice an unusually high number of returns, we may contact you to ask for feedback and/or ask for you to verify your account activity with us.Īs a business, we’re committed to building a sustainable future by having a positive impact through all that we do, and these tools are also there to minimise our overall environmental footprint. If you’ve noticed a mistake, you can amend your order within 30 minutes of it being placed.
#Hermes pillow how to#
For more information on how to do this, click here. If you have a question about your order or would like advice whilst browsing our website, you can use our popular web chat service to quickly get through to a friendly advisor and ask a question – alternatively we’re always available on the phone, via social media or email. We want our customers to have the best experience possible and so to help minimise customer returns and to inspire our customers, we have a number of helpful tools like size guides and Inspire me to guide you. We’re always happy to accept returns and you are free to return as many items as you like.
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